Plus limitless quantities of temperature controlled hot water…
Rinnai UK, the leading supplier of ‘A’ rated continuous flow gas fired hot water heating units and systems, offers a dedicated and comprehensive Technical Services team on tap for any installation to ensure end-users, engineers and installers receive a level of service equivalent to the excellence of product performance… all with the aim of creating long-term value and satisfaction.
Rinnai Technical Services offers all customers help and advice throughout the complete duration of any product – from inception to disposal. The team can and will respond to any queries on specification, installation and operation of Rinnai units.
Pete Seddon, Technical Team Leader says, “Architects and consultants are really into conservation, energy efficiencies and gas consumption and nowadays they are looking at the complete building whereas before it was all about product choice, space and siting of a unit. We offer assistance and advice – as unbiased as possible – to help them decide.”
Operating from Rinnai UK’s Cheshire headquarters the Technical Department will happily check over designs and schematics and advise on changes, as well as having the capability to produce product comparisons, life cycle analysis and product costs data.
“Some people need talking through the advantages of changing from a traditional storage system to a wall mounted continuous flow hot water heater system and we can help them make the decision and then the transition,” says Pete.
“We can also advise on whether they should be using 3, 4 or 5 units or drop a couple off and replace with a storage vessel for a renewables set up instead – i.e. 2 x Rinnai 2 x solar storage tanks and/or heat pumps/solar.”
Pete continues: “Hospitals and care homes always need lots of hot water, and as with many customers, this demand can be concentrated in peak times for showering and bathing… and they need to know they always have enough. End users tend to get really involved in the choice of system used – because they fully understand how important that choice is,” he says. “Of course, hot water demands vary from those for domestic use right through to larger commercial buildings, so what we promise is that we can advise on the right system, along with design principles, to minimise any Legionella risk whilst maximising overall efficiency.”
“The end user will often undertake their own research before installation, often mining the internet for information, and then they 
want to hear our advice before they commit themselves. Perfectly understandable, however big or small the installation, as it’s their budget they’re spending… but we take immense pride in delivering affordable, reliable and totally fit-for-purpose solutions.”
Rinnai is in its 16th year in the UK and more and more engineers are having positive experience with the brand. If your first encounter with a Rinnai unit is when called to service a unit, we are on hand to take you through the process quickly and simply.
Installers can also call on the Rinnai technical department for training, which is provided free. As Pete adds: “We have recently increased the training portfolio adding different packages and these sessions open engineers’ eyes to the possibilities of Rinnai technology. They are becoming ever more popular and this week alone we trained more than 40 people in the UK and Ireland – and all free of charge.
“However, we recognise that for an engineer driving up to Cheshire from Cornwall, for example, that would mean two days off work with a stopover, so we have been offering remote training at venues closer to home. For this we would need a minimum of four people. Rinnai also offers remote training courses via online digital platforms, all tailored to specific needs,” concludes Pete.
The Rinnai Specification and Design Team can also prepare installation schematics that demonstrate best practise regarding legislative design considerations. This expertise will guarantee best practise to combat Legionella, G3 and a host of other onsite compliance issues. The result is a high efficiency, low emission system delivering unlimited amounts of hot water.
Rinnai manufactures over two million water heaters every year and as such is at the forefront of creating real advantages for users. Rinnai’s complete range of hot water heating units are available for next day delivery on orders placed before the previous midday.
For further information, please call 01928 531870.
Email [email protected] or [email protected].
Alternatively use the smart online contact points “Help Me Choose” or “Ask Us a Question” via the website www.rinnaiuk.com.
