Hospitals face new demand for virtual visiting, and more patients are confident they don’t always need to see a doctor in person, as the use of remote technologies rise. But concerns around data security and privacy are voiced, and people with lower incomes are more likely to express anxieties about the virtual shift, new research commissioned by health tech company Visionable has revealed.
Nearly three quarters of patients believe they don’t always need to see a doctor in person to receive appropriate care, following the initial spread of coronavirus in the UK, and many more people are urging hospitals to facilitate virtual visiting of friends and loved ones.
These are just two of the findings revealed today in a new report from health tech company Visionable, that shows the impact of Covid-19 on public attitudes to communications technology in healthcare.
The report is based on two rounds of research that each surveyed approximately 1,500 people – one in February 2020, just ahead of the initial escalation of Covid-19 cases in the UK, and a second carried out in May with a near identical demographic sample, in order to measure any shifts in perceptions and experience of communications technology within healthcare following the national lockdown ordered in March.
The report confirms assumptions around increased usage of remote technologies, and also sheds new light around a number of concerns – including women being more likely to be apprehensive about showing body parts, and people with lower incomes being more likely to express concerns around interacting with healthcare professionals virtually.
Highlights from the report include:
Nina Vinall, Chief Clinical Officer for Visionable, said: “This report has tested the temperature of the public on the use of remote technology in healthcare at a time when that technology has become important in enabling patients access to healthcare professionals.
“It asks some important questions and highlights a number of useful insights into the acceptance of virtual technologies that need to be carefully considered if we are to ensure services remain accessible to patients and equitable for all. This research is not intended as a comprehensive end point in our understanding of patient requirements – it is a starting point that raises ideas and topic areas for ongoing research.”
A full copy of the research whitepaper can be found here: https://visionable.com/whitepaper/