ANCILE Solutions to offer uPerform content creation and in-app learning platform to NHS organisations looking for a fast, effective way to support the deployment and optimisation of major IT systems.
ANCILE Solutions is bringing its content creation and in-app learning tool, uPerform, to the UK health sector to support NHS organisations with the deployment and adoption of major IT systems.
ANCILE Solutions already delivers uPerform to 4,600 global customers, who use it to train and support users on 200 of the world’s leading business and healthcare applications.
The move into UK healthcare will offer NHS organisations a fast and effective way to train and support staff on electronic patient record and other clinical systems; and to make sure that new and locum staff can use installed technology safely and effectively.
Johnathan Pascall, EMEA sales director for ANCILE Solutions, said: “We know that up to 70% of the success of an electronic patient record deployment rests on achieving rapid and widespread user adoption1. uPerform can help organisations to secure that adoption by reinforcing training and providing support and tips while users work.
“Once systems are in place, uPerform can also reduce the burden of onboarding and supporting new and temporary users. It gives them access to protocols and knowledge while they do what they want to do; which is spend time with patients.”
ANCILE Solutions is launching uPerform into the UK health sector at a time when it faces significant technology and staffing challenges. A significant number of NHS trusts have yet to roll-out or complete the deployment of electronic patient record systems, while others have yet to optimise their use.
‘Digital doctor’ Professor Robert Wachter, who was commissioned by the UK government to write an influential report on NHS IT, noted that there is a ‘productivity paradox’ that means it takes time for the expected benefits of healthcare IT systems to be delivered.
One reason for the paradox is that it takes time for users to become familiar with new IT systems and to use them to reimagine the work they do. The need to prepare the healthcare workforce for the new world of digital delivery was also addressed recently by Sir Eric Topol in a review for NHS Health Education England.
He argued that the NHS needed to develop a ‘culture of learning’ and new ways to support educators and staff. At the moment, health and care organisations have limited educational resources and wards can find it hard to ‘back fill’ staff time spent on training; making it hard for them to effectively deliver traditional, classroom-based learning.
Pascall said: “Deploying a major healthcare IT system is a major undertaking, and one that uPerform can support by delivering training and knowledge to users, as they need it.
“We know, from talking to NHS trusts, that staff who have been through traditional training sessions may still struggle with them day-to-day, and that this puts huge pressure on help-desks or leads to suboptimal ‘work-arounds’.
“uPerform can cut help-desk calls and make sure that staff are using clinical systems in the way that they should be used. It also reduces the pressure of onboarding new users and helps staff to acquire valuable digital confidence and skills; empowering them to use systems to deliver care in the safest and most effective way possible.”
uPerform is underpinned by a content management platform that can be used to simplify content creation and dissemination, and which has been shown to reduce authoring time by more than 50%2.
It delivers training and support materials to system users via in-app tools, which have been shown to reduce the need for classroom training by up to 70%, cut help-desk calls by a quarter, and improve the efficiency of users by up to 16%2.
The platform is fully integrated into Epic and can provide screen specific support for its users. ANCILE Solutions is actively working with other EPR vendors to provide a similar level of integration into their systems.
ANCILE Solutions’ best-in-class platform, uPerform, is used by more than 4,600 global customers, including half of the Fortune 100. uPerform drives user adoption of more than 200 of the world’s leading business and healthcare applications, through support for onboarding, continuous learning, process compliance and change management. Website: https://www.uperform.com/healthcare/uk/
ANCILE Solutions in healthcare: uPerform for healthcare is available to Epic users via the App Orchard marketplace. It also supports other electronic patient record and clinical solutions, enabling healthcare organisations to quickly and easily publish learning content for different roles and specialities. uPerform for Epic: https://www.uperform.com/uperform-for-epic/
Customer success stories: Infirmary Health in Alabama treats more than 800,000 patients a year though four acute care hospitals and outpatient and clinic facilities. It used uPerform to support rollout of its electronic health record, training over 850 clinicians and 500 professionals quickly and comprehensively. Infirmary Health achieved a 138% return on investment over six months, and is now using uPerform to train staff across more than 15 other business software applications.
“uPerform has allowed Infirmary Health to effectively and efficiently handle our IT training requirements in a way that allows us to support the organisation like never before. We now have an impactful learning environment to communicate education on various IT systems and changes to our technical infrastructure,” said Eddy Stephens, VP/CIO, Infirmary Health.
Sources:
1/ Achieving Enterprise Software “Success” by Sandhill.com and Neochange.com
2/ Based on independent interviews conducted by Hobson & Company with ANCILE customers.
