For over 35 years, LanguageLine Solutions (LLS) has developed and provided trusted interpreting and translation services to thousands of organisations worldwide. As part of this continued evolution, and in recognition of the changing requirements of its client organisations, LLS has developed a new interpreting solution to provide language support for Virtual Health and Virtual Meeting Platforms.
As an addition to its already extensive range of language support services, which currently includes on-demand telephone interpreting, on-demand video interpreting, face-to-face interpreting and translation, LLS has developed a new solution to address the challenges presented by the current Covid-19 restrictions – Remote Face-to-Face interpreting, to facilitate the visual appearance of an interpreter within a virtual clinic or other virtual meeting setting.
In developing the new service, LLS has carefully considered multiple factors – from convenience to compliance.
For ease of use, LLS clients are able to book an interpreter as they would for normal face-to-face bookings through the existing LLS booking portal. The interpreter attends the virtual consultation at the date and time requested.
Importantly, using the existing portal and replicating the booking method also means that the same levels of data security, audit compliance, billing and reporting integrity are maintained.
There is no requirement for the use of personal details to facilitate the interpreter’s link into the meeting, whilst a sign-off function at both the interpreter and user end ensures auditability. Utilisation of the existing booking and management system means that the usage, and therefore the billing and reporting of this, remains completely and accurately incorporated within a client’s existing account structure.
Built-in flexibility means that the system can be used with multiple virtual health and meeting platforms.
This further development means that yet another scenario where language support is required can be safely and securely covered by LLS.
Sales and Marketing Director Lloyd Farrow for LanguageLine Solutions commented: “We have adapted quickly to meet the growing demands for interpreting support for virtual clinics and other on-line meeting situations by developing this new service, which is a variation of our existing, well-established face-to-face service. The service enables clients to pre-book an interpreter to attend at a nominated date and time within their own video platform, rather than physically attending the meeting location.
“Importantly, whilst developing the service and, as with all LLS services, we ensured that security, compliance and data integrity went hand-in-hand with end-user convenience.
“LanguageLine is known as a company which enables communication, and this is yet another route via which we can achieve this goal for our clients and the people they support and serve”.
Please visit https://www.languageline.com/uk to find out more.
