Schoen Clinic’s Chelsea outpatient clinic specialising in mental health treatments has been awarded a prestigious ‘Good’ rating in all areas in its latest Care Quality Commission (CQC) inspection report.
The CQC inspection, which took place in February 2022, scored the mental health daycare and outpatient treatment service ‘Good’ across all five categories: Safe, Effective, Caring, Responsive and Well-Led.
The independent health regulators praised the clinic, which specialises in both eating disorders and anxiety and mood disorders, for its ‘overwhelmingly positive’ feedback from patients and their parents, who ‘praised the service highly’ for its care.
The inspection report said: “Every person we spoke to was overwhelmingly positive about the care they had received or were receiving at the service. All the patients, young people and carers/parents praised the staff and told us how they had helped put them at ease and made them feel ‘normal’. One patient said the kindness they received from everyone from the reception staff to the Consultant made them feel accepted for who they are. Multiple patients told us that the service had changed their lives for the better.”
The report continues: “Young people’s parents also praised the service highly. Parents said that the service was incredibly supportive and provided a clear programme ahead of them. All the parents we spoke to felt suitably informed and had regular appointments with their child’s key worker. One parent said, ‘the service made me feel like my daughter is the only one on the programme.’ We received no negative feedback from parents or young people in relation to the service.”
The CQC are the independent regulator of all health and social care services in England who monitor, inspect and regulate services to make sure they are meeting fundamental standards of quality and safety.
Schoen Clinic’s exceptional CQC inspection follows on from Schoen Clinic Newbridge winning Hospital of the Year 2021 at the annual LaingBuisson Awards.
“To have received such an overwhelmingly positive CQC rating in all areas is testament to the hard work and commitment to patient care from our team. We are pleased that inspectors recognised our work for patients, but also the care we put into supporting parents, carers and family members. We are proud of the quality and specialised care we provide and will continue to work on service innovation within the eating disorder and mental health disorder sector,” says Andy Davey, UK Managing Director.
Alex Blatch, Clinic Director at Schoen Clinic Chelsea said: “The latest CQC findings supports the consistent feedback we get from our patients and I’m really pleased that we’ve been recognised for the incredible impact our service has on our patients lives.”
Schoen Clinic UK currently comprises 4 facilities – Schoen Clinic Orthopaedic & Spinal Hospital London, Schoen Clinic Day Centre for Mental Health Chelsea (treating anxiety, mood and eating disorders), Schoen Clinic Newbridge (treating children and young people with eating disorders) and Schoen Clinic York (treating adults with eating disorders).
The Group’s ethos is grounded firmly in the belief of finding the very best Consultants and medical colleagues, coupled with renowned facilities, to deliver high-quality, specialised care with a focus on clinical outcome excellence.
For more information, please visit the website at https://www.schoen-clinic.co.uk/ and follow the clinic on Instagram here https://www.instagram.com/schoenclinicchelsea/
