The last thing you need if you’re working in healthcare right now is any concerns around your IT or communications infrastructure. We’re all aware of the challenges that health and social care have faced recently – and continue to face – so it’s fair to say you just need your IT to work properly, correct?
Many organisations don’t even think about their IT until something goes wrong. Yet when your IT does malfunction, it can be time-consuming to fix and it’s a distraction to running your care home effectively.
Think about everything your IT needs to do, and you’ll see it actually underpins almost every activity, including:
Overhauling IT in healthcare
We’re proud to have supported care homes, hospitals, GP surgeries and more with their IT in recent months. One example of our work is with a home in Kent that has been running for 50 years.
The team there approached us because their IT was slowing them down. They had an antiquated telephone system, outdated servers, poor Wi-Fi connectivity and no digital data storage for storing information and records.
Rather than working with a variety of companies to solve each of these challenges, the home turned to us to find out how we could help with one overall and consistent solution.
The changes we made
We carried out an assessment of the home’s existing IT infrastructure and made recommendations. The care home was happy with our suggestions and work soon began on improving their IT set-up.
One important change was putting a support structure in place so the staff didn’t have to worry about technology any more. We did this through implementing our Managed IT Services with a 24/7/365 helpdesk, immediately putting their minds at rest.
This was followed by installing an AdEPT Nebula Voice solution to replace the old phone system, so calls to doctors, relatives and internal calls, all started to work properly.
The patchy Wi-Fi was the next challenge we needed to fhttps://www.adept.co.uk/voice-services/ix – important for residents to be able to FaceTime their families or video call their doctors. We improved the Wi-Fi system with increased access points and a new internet line to improve bandwidth.
Next on the list is updating the servers and storage – but for now, everybody is delighted with the progress made so far.
If your healthcare organization is suffering from IT related headaches please get in touch. AdEPT provide solutions to hundreds of GP surgeries, Trusts, care homes and hospitals across the UK which together look after millions of patients. We are here to help.