A Welsh charity that supports people with learning disabilities and mental health needs has freed up 26,000 hours for its managers by embracing digital workforce management – saving £300K in the process.
With a clear ambition to transform how it supports its 1,250-strong workforce across Wales, Cartrefi Cymru, a charity that supports people with learning disabilities, autism and mental health needs, has turned to Sona’s digital solutions to reduce manual processes and put more power into the hands of its team.
Before implementing Sona, Cartrefi Cymru, which operates in 16 local authorities, faced challenges common in the sector, including high agency costs, complex scheduling and inconsistent communication across teams. The introduction of the mobile-first platform has tackled these issues head-on. Staff can now view rotas, request shifts and manage their availability on the go, while managers benefit from real-time oversight of staffing levels and compliance requirements.
Commenting on the positive impact, Geraint Jenkins, Cartrefi Cymru’s Chief Executive Officer, said: “We’ve saved a significant amount of time and money, but more importantly, Sona has enabled our teams to spend more time doing what they love – supporting the people we care for. Since rolling it out, we’ve released over 26,000 hours of manager time – worth around £300,000 – and saved 400 hours of agency time in just the first five weeks. It’s given us real-time, trustworthy insights into everything from contracted hours to employee wellbeing and brought HR, scheduling and payroll together in one easy-to-use system.”
The partnership reflects a broader trend in the care sector, with organisations increasingly recognising the benefits of digital workforce management tools to empower teams and deliver better care outcomes. For Cartrefi Cymru, the move to Sona has marked a step-change in how the organisation approaches team support and operational strategy.
Speaking on the transformation, Steffen Wulff Petersen, Co-founder of Sona, said: “Our mission is to build technology that frontline teams actually enjoy using – and that makes their jobs easier. It’s incredibly rewarding to see how Cartrefi Cymru has embraced this. They’ve not only improved efficiency but have created a better experience for their people. That’s what Sona is all about.”
Sona is redefining workforce management for frontline teams. With user-friendly design, powerful features and a deep understanding of care sector needs, Sona enables organisations to operate more efficiently, reduce reliance on agency staff and improve team wellbeing.
For more information on Sona, please visit www.getsona.com.
For more information on Cartrefi Cymru, please visit https://www.cartrefi.coop/.
