A leading care and culture consultancy has awarded reaccreditation to a Surrey care home following the successful implementation of its person-centred care model.
Huntington House, which makes up the Huntington & Langham Estate, received recognition for establishing ‘The Dragonfly Approach’, an innovative model of care supporting individuals to live well, by Meaningful Care Matters.
Suitable for all care cultures, the Dragonfly Approach is a model that focuses on palliative care and hospice services, mental health, learning disability, and generalist health and social care settings.
As part of the reaccreditation, the family-owned and operated care home has also been awarded an ‘Excellent’ rating, which is a testament to its commitment to providing exceptional, all-inclusive care despite two challenging years of COVID-19.
Discussing the reaccreditation, Peter Bewert, Managing Director of Meaningful Care Matters, said: “The Huntington and Langham Estate is a wonderful example of a home that seeks to ensure its people truly are at the heart of its care services – with the excellent rating fully deserved. Here at Meaningful Care Matters, our ultimate aim is to create places where overall wellbeing is increased, staff practice is reinvigorated, and safeguarding, mandatory reporting and staff turnover are reduced. This is exactly what the Huntington and Langham Estate has delivered.”
The Huntington & Langham Estate, near Haslemere, combines two specialist family-run care homes offering high-quality residential, nursing, respite, day care, and dementia care amidst 30 acres of gardens and woodland.
Charlie Hoare, Huntington and Langham’s Managing Director, said: “I’m so very proud of our team, and completely overwhelmed with the outcome, especially having managed to maintain such a high standard of true person-centred care when COVID-19 has presented so many challenges along the way.
“Reading the report made me incredibly emotional, as the government COVID-19 guidance has often been at odds with our family ethos and the Dragonfly Approach, making it almost impossible to make the right decisions. However, knowing that the effort to balance it all has had a positive impact on people’s lives makes it all worthwhile.”
He added: “There is something so fundamental about looking after each other; it is why we exist as humans. Life in care homes should reflect life in general, and while the care industry still has a way to go to achieve a truly holistic approach, being the first accredited Level One Dragonfly Home is arguably the best evidence that we are leading the way.”
Charlie concluded: “For me, both professionally and personally, it’s the positive comments from the people that live and work here that are so important, as well as feedback from family members. We have consultants for all things compliance to make sure we are satisfying the regulators, but being audited by Meaningful Care Matters ensures that we remain focused on the most important part of running a care home; the people and their freedom to be themselves. The report is so full of expert insights into how to embrace people’s individuality, and the impact of the environment on their experience of life in a care home, which is easily missed with internal audits. It will become our care encyclopaedia for the next year, until the next audit!”
Peter added: “It’s wonderful to see this level of commitment from Charlie and the rest of the estate team in providing person-centred care cultures during such challenging times for the care sector. An environment where people can thrive and enjoy the highest quality of life possible should be an essential component of any care home, and the Huntington and Langham Estate truly is leading the way.”
For more information on Meaningful Care Matters and its cultural transformation models, visit https://meaningfulcarematters.com/.
Alternatively, for more information of the Huntington & Langham Estate, visit https://huntingtonlangham.estate/.