Althea UK & Ireland – the leading MES and medical equipment service provider – is pleased to announce that Mark Graves has been appointed as its new Operations Director.
Mark will start on Monday 27th June, joining three other UK Directors making up Althea’s UK board. As Operations Director, Mark will oversee the delivery of Althea’s services across Diagnostic Imaging, Endoscopy, Biomedical, Managed Service and Consumables businesses. Leading the UK operations team of over 250 employees, Mark will play a key role in leveraging the unique breadth of Althea’s business as a vendor independent provider.
Originally an engineer, Mark brings over 25 years’ experience working in Life Sciences, including in robotics and mass spectrometry across Europe. He has previously held positions at GE Healthcare, Olympus Medical, Johnson & Johnson and Getinge.
In his role as Service Director of Getinge UKI, Mark oversaw the successful completion of a ‘Service Excellence’ project to re-engage the company’s field service teams and redefine processes, resulting in a 20% reduction in employee attrition with a significant improvement in customer satisfaction across a range of healthcare businesses. At Olympus, he was responsible for the successful implementation of Managed Service deals within King’s College Hospital’s operating theatres and endoscopy units across the UK.
Commenting on the appointment, David Rolfe, CEO of Althea UK & Ireland, said: “I am delighted that Mark will be joining us as Operations Director, he is a great fit for the business both in terms of his experience and his culture, leadership and people centred approach. Althea is a fast-growing company, and Mark’s extensive blue-chip experience and strong knowledge of the industry will be instrumental as we deliver our ambitious plans to grow and add ever more value to our customers. He will be a great addition to our leadership team, helping to build high-level relationships with all of our key customers and ensuring we continue to deliver services of the highest quality.”
Mark added: “I am really pleased to be joining the Althea team at such a pivotal point in the company’s growth. Althea is a company I have known for many years and the value proposition of a vendor independent offering is something I strongly believe in – I look forward to capitalising on this by pulling together our teams in a quest for operational excellence.”
Althea is the largest vendor independent healthcare technology services business in the world. The company manages more than 1.4 million medical assets across 2,700 hospitals and clinics in 17 countries. In the UK, Althea partners with acute NHS Trusts, providing a range of medical equipment services, MES solutions, technology management and maintenance, covering all medical equipment, including imaging, endoscopy and biomedical equipment.
For more information, visit: https://www.althea-group.com/uk/
